Class Terms & Conditions
Registration & Age
Arrival & Punctuality
All participants must pre-register. Our workshops are designed for ages 10 and up; minors must be accompanied by a legal guardian at all times during the session.
Please arrive 10-15 minutes early to settle in. Creativity starts on time, and late arrivals beyond 15 minutes may unfortunately forfeit their session to avoid disrupting the class.
Cancellations & No-Shows
Safety & Conduct
Due to the small size and special nature of our events, payments for classes are non-refundable. If you find yourself unable to attend, you may transfer the ticket to someone else.
For your safety, strict adherence to instructor guidance regarding tool use is required. FloraCreate Studio is not liable for injuries resulting from improper tool usage or failure to follow safety rules.
Transfers
We're happy to transfer your registration to a future occurrence of the same class, subject to availability. To be considered for a transfer, you must contact us at least 24 hours before your scheduled class date. Requests received less than 24 hours in advance cannot be accommodated. To initiate a transfer, please contact us at FloraCreate@yahoo.com
Photo & Media Consent
Our studio staff may take photographs or videos of workshop participants, individually or in groups. These photographs or videos may appear in future publications, such as our social media, website, newsletter, or other publicity. Attendees consent to having their photograph taken or such videos shown and used for such purposes. If you do not wish to be photographed or videotaped, please notify us before class.
Disclaimer
By purchasing a class at FloraCreate Studio, you are agreeing to the following terms and waiver:
By registering for a class, you agree to indemnify, defend, and hold harmless FloraCreate LLC, its managers, members, employees, contractors, volunteers, and any other people officially connected with the event from and against any and all claims for personal injuries or damages of any kind arising from your participation.
Shipping Policy
Shipping Methods
We offer standard ground shipping via major carriers for all our DIY kits. Please note that at this time, we exclusively ship within the United States to ensure quality and timely delivery for our products.
Processing Time
Every kit is hand-assembled with care. Orders are typically processed and prepared for dispatch within 3–5 business days. You will receive a confirmation email with tracking details as soon as your package is on its way.
Shipping Costs
Shipping costs for kits are calculated based on weight and destination at checkout. For our workshops, physical materials are included in the registration fee.
Returns and Refunds of DIY Kits
01.
Damages or issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
02.
Eligibility Window
We accept returns for DIY kits and unused materials within 14 days of delivery. Please note that workshop bookings are non-refundable but can be rescheduled with 48 hours' notice.
03.
To be eligible for a return, your kit must be in the same condition that you received it, unused, and in its original packaging.
Tools and materials must show no signs of use or wear. Products sold at a discount are final sale and not eligible for returns or exchanges.
Condition of Items
04.
Initiate a Request
To start a return, contact us at FloraCreate@yahoo.com with your order number. Once accepted, we will provide instructions and a return address. Return shipping is the responsibility of the customer.
05.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
FAQ's
Refunds for Class
Due to the small size and special nature of our events, payments for classes at FloraCreate Studio are non-refundable. If you find yourself unable to attend, you may transfer the ticket to someone else.
Transfers
We're happy to transfer your registration to a future occurrence of the same class, subject to availability. To be considered for a transfer, you must contact us at least 24 hours prior to the class. To initiate a transfer, please email FloraCreate@yahoo.com.
Can I change my address after ordering?
Address changes can only be made if the order has not yet been processed. Please email us immediately to see if a correction is possible.
How long does standard processing take?
Standard processing for kits and supplies takes 3–5 business days before the package is handed over to the shipping carrier.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to follow your package's journey directly.
What happens if my package is lost?
If your package is marked as delivered but missing, or stuck in transit, please contact us within 7 days so we can open an inquiry with the carrier.